Comcast sucks again
Over the last month or so my Comcast cable internet service has gone in and out regularly. I have service outages nearly everyday or every other day.
The 1st time I made an appointment for a tech to come to my house, the tech installed an amplifier on the cable line. That worked for two days then the random outages started again.
Next, I called again and made another appointment and was told the next available was three days away. Fine. The next day I called to reschedule the appointment due to a scheduling conflict and was told by the call center that I never had an appointment in the first place!
The third time I made an appointment for a tech to come to my house, they didn’t show up. No call or anything. That was last week.
I’m getting ready to call again. We’ll see what happens this time.
If Comcast sees this blog, please help me before I’m forced to switch to Knology. Maybe somebody can contact me who can actually do something and not just say, “Call Comcast and make an appointment”. I already tried that. Send me a message here.
UPDATE:
So we called and made an appointment for after 5pm on Wednesday. 10 minutes later we call again to double check the appointment time with the automated system and it says our appointment is Tuesday between 8 – 5pm. WTF. So either Comcast’s appointment system is a piece of junk or the call center staff is intentionally screwing up appointments. With 3 of our 4 appointments were scheduled incorrectly, I wager that Comcast staff is screwing up the appointments intentionally (or they just don’t care).
UPDATE AGAIN: Comcast tech came out Tuesday and ran a new cable from the pole to the house. Been working fine since. Comcast tech was super nice and seemed very competent.
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