Comcast sucks again
Over the last month or so my Comcast cable internet service has gone in and out regularly. I have service outages nearly everyday or every other day.
The 1st time I made an appointment for a tech to come to my house, the tech installed an amplifier on the cable line. That worked for two days then the random outages started again.
Next, I called again and made another appointment and was told the next available was three days away. Fine. The next day I called to reschedule the appointment due to a scheduling conflict and was told by the call center that I never had an appointment in the first place!
The third time I made an appointment for a tech to come to my house, they didn’t show up. No call or anything. That was last week.
I’m getting ready to call again. We’ll see what happens this time.
If Comcast sees this blog, please help me before I’m forced to switch to Knology. Maybe somebody can contact me who can actually do something and not just say, “Call Comcast and make an appointment”. I already tried that. Send me a message here.
UPDATE:
So we called and made an appointment for after 5pm on Wednesday. 10 minutes later we call again to double check the appointment time with the automated system and it says our appointment is Tuesday between 8 – 5pm. WTF. So either Comcast’s appointment system is a piece of junk or the call center staff is intentionally screwing up appointments. With 3 of our 4 appointments were scheduled incorrectly, I wager that Comcast staff is screwing up the appointments intentionally (or they just don’t care).
UPDATE AGAIN: Comcast tech came out Tuesday and ran a new cable from the pole to the house. Been working fine since. Comcast tech was super nice and seemed very competent.
Comcast HD sucks? Not anymore.
A technician came out and fixed whatever the problem was. He had to go up the pole in front of the house. No idea what he did. Seems to be working fine now though.
Comcast seems to be prowling the web for unhappy customers, if you notice the comment on the previous post. Not a bad thing.
Comcast HD sucks?
Anybody else experiencing crappy HD on Comcast these days? Has been choppy video and sound for about the last month and a half for us. Only on the HD channels.
Comcast’s HD
Comcast’s HD degradation was my primary motivation for switching to Knology recently. Yesterday NYT has an article on Comcast’s HD. The degradation was especially noticeable watching sports, particularly football.
See my earlier post on Knology’s internet service.
